I called our Sydney depot to get an urgent shipment moving as it had been stuck there for 3 days. I spoke to 3 separate managers who each transferred me, until I finally was put through to the man I was assured could help me.
I explained the urgency of the situation and the need to have the items delivered that day.
“I’m sorry he said but we have ******* ( head of Oceania group) visiting today & everyone has to be in their place. I can’t spare anyone to deliver this “