Wednesday, June 27, 2012


Just got settled in with this team & now it is time to move on to " Customer Response " some kind of euphemism for " When things go really bad ". I hate management speak & I know some who spout it all the time.

So another week of power point tedium, interspersed with lunch & trying not to fall asleep in the afternoon. Have to say though, that this is more my style, there is nothing better than rescuing a terrible collapse of trust & customer service. An oppertunity as we say to "turn that complaint in to a life long customer" , the reasoning is that if we mess up, then make it happen, we will be trusted more to get it right in future.

How I wish all the people I spoke to on the phone had that attitude.

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